Support & Help Center

Q: How do I get the most accurate identification results?

For best results: use natural lighting, hold the camera 12-18 inches from grass, include multiple blades in frame, avoid shadows or overexposure, and ensure the image is sharp and in focus.

Q: How do I cancel my premium subscription?

You can cancel your subscription through your iPhone Settings > [Your Name] > Subscriptions > GrassID. Cancellation takes effect at the end of your current billing period.

Q: What's included in the premium version?

Premium includes unlimited identifications, detailed care plans, disease diagnosis, personalized reminders, weather integration, and priority customer support.

Question 1

How do I use GrassID to identify my grass?

Answer

Simply download the app, tap "Identify Grass," and take a clear photo of your lawn. Our AI will analyze the image and provide identification results in seconds.

Open the GrassID app
Tap "Identify Grass" button
Take a photo of your grass
Review the identification results
Access your personalized care plan

Question 2

Is GrassID free to use?

Answer

GrassID offers a free version with basic identification features. Premium subscription includes unlimited identifications, detailed care plans, disease diagnosis, and personalized reminders.

Question 3

What devices is GrassID available on?

Answer

Currently, GrassID is available for iPhone and iPad on the iOS App Store. We're working on an Android version and will announce its availability soon.

Question 4

How accurate is the grass identification?

Answer

GrassID achieves 95%+ accuracy using advanced AI technology trained on millions of grass images. For best results, take clear photos with good lighting showing individual grass blades and growth patterns.

Question 5

How do I get the most accurate identification results?

Answer

Follow these tips for best results:

Use natural lighting (avoid flash or harsh shadows)
Hold camera 12-18 inches from grass
Include multiple grass blades in the frame
Ensure the image is sharp and in focus
Photograph healthy grass sections when possible
Take photos during daylight hours

Question 6

What should I do if the app doesn't recognize my grass type?

Answer

Try taking multiple photos from different angles with better lighting. If the issue persists, submit a support request with your photo and we'll help identify your grass type manually. Our experts review difficult cases within 24 hours.

Question 7

Can I use the app to identify diseased or damaged grass?

Answer

While the app can identify grass types even when slightly damaged, very diseased or severely damaged grass may affect accuracy. Try to photograph healthy sections when possible, or use our disease diagnosis feature in the premium version.

Question 8

How are care recommendations personalized?

Answer

Care plans are customized based on your specific grass type, local climate data, seasonal conditions, and your lawn's current health status. The app considers factors like temperature, rainfall, soil conditions, and regional growing patterns.

Question 9

Is my location data used for care recommendations?

Answer

Yes, we use your location to provide weather-appropriate care recommendations and seasonal timing advice. Your privacy is protected - location data is only used for generating personalized care plans and is never shared with third parties.

Question 10

How often should I follow the care recommendations?

Answer

Follow the recommended schedules for best results, but adjust based on your lawn's response and local conditions. The app provides seasonal reminders and will suggest adjustments based on weather patterns and your lawn's progress.

Question 11

Can I track multiple lawn areas?

Answer

Yes! Premium users can identify and track different grass types across multiple areas of their property. Each area gets its own personalized care plan and reminder schedule.

Question 12

The app crashes when I try to take a photo

Answer

Try these troubleshooting steps:

Make sure you've granted camera permissions to the app
Close and restart the app
Restart your phone
Update to the latest version of GrassID
Check that you have sufficient storage space
If issues persist, contact support with your device model

Question 13

Photos are blurry or won't focus

Answer

To improve photo quality:

Clean your camera lens
Hold the phone steady while focusing
Tap the screen to focus before taking the photo
Ensure adequate lighting
Move closer or further from the grass to achieve focus

Question 14

The app is running slowly

Answer

Slow performance may be due to low storage space, background apps, or network issues. Try closing other apps, freeing up storage space, and ensuring a stable internet connection for cloud features.

Question 15

What's included in the premium version?

Answer

Premium subscription includes:

Unlimited grass identifications
Detailed personalized care plans
Disease and pest diagnosis
Weather-integrated recommendations
Custom reminders and scheduling
Multiple lawn area tracking
Progress photo comparisons
Priority customer support
Data export capabilities

Question 16

How do I cancel my premium subscription?

Answer

To cancel your subscription:

Go to iPhone Settings
Tap [Your Name] at the top
Tap "Subscriptions"
Find and tap "GrassID"
Tap "Cancel Subscription"

Cancellation takes effect at the end of your current billing period. You'll retain premium features until then.

Question 17

Can I get a refund?

Answer

Refunds are handled through Apple's App Store policies. You can request a refund directly through Apple within the first few days of purchase. For questions about refunds, contact Apple Support or reach out to us for assistance.

Question 18

Can I export my lawn care data?

Answer

Yes, premium users can export their identification history, care schedules, and progress photos. Go to Settings > Export Data to download your information in CSV format.

Support & Help Center

Popular Help Topics

Getting Started

Photo Tips

Care Plans

Troubleshooting

Account & Billing

Contact Support

Frequently Asked Questions

Getting Started

How do I use GrassID to identify my grass?

Is GrassID free to use?

What devices is GrassID available on?

Grass Identification Tips

How accurate is the grass identification?

How do I get the most accurate identification results?

What should I do if the app doesn't recognize my grass type?

Can I use the app to identify diseased or damaged grass?

Care Plans & Recommendations

How are care recommendations personalized?

Is my location data used for care recommendations?

How often should I follow the care recommendations?

Can I track multiple lawn areas?

Troubleshooting

The app crashes when I try to take a photo

Photos are blurry or won't focus

The app is running slowly

Account & Billing

What's included in the premium version?

How do I cancel my premium subscription?

Can I get a refund?

Can I export my lawn care data?

Still Need Help?

Email Support

In-App Support

Social Media

Video Tutorials

Getting Started with GrassID

Taking Better Photos for Identification

Understanding Your Care Plan

Ready to Get Started?