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Frequently Asked Questions

Getting Started

Getting started with GrassID is easy:

  1. Download and open the GrassID app
  2. Tap the "Identify Grass" button on the home screen
  3. Point your camera at your grass and take a clear picture.
  4. Our AI analyzes the image in seconds
  5. View your grass type and customized care plan

For the best results, take photos in natural daylight with the camera 12-18 inches above the grass.

GrassID provides both free and paid plans.

Free Version

  • 3 identifications per day
  • Basic grass information
  • General care tips

Premium Version

  • Unlimited identifications
  • Detailed care plans
  • Disease diagnosis
  • Weather-based reminders
  • Priority support

Currently available on:

  • iPhone (iOS 15.0 or later)
  • iPad (iPadOS 15.0 or later)

Android version arriving soon! Sign up for our waitlist to get notified when it's ready.

Identification Tips

GrassID achieves over 95% accuracy using advanced AI trained on millions of grass images. Accuracy depends on:

  • Photo quality and lighting
  • Grass health and maturity
  • Seasonal appearance variations

For optimal results, take several photos from various angles in bright natural light.

☀️

Lighting

Use natural daylight, avoid shadows and flash

📏

Distance

Hold camera 12-18 inches from grass

🎯

Focus

Ensure sharp focus on grass blades

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Coverage

Include multiple grass blades in frame

📐

Angle

Shoot from above for seed head details

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Details

Capture blade width and texture clearly

Yes, but with considerations:

  • Minor damage usually doesn't impair identification.
  • Severe illness may decrease accuracy.
  • Try photographing healthier sections when possible.
  • Premium users can access our disease diagnosis feature

Bermudagrass key identification features:

  • Fine to medium texture blades
  • Gray-green to dark green color
  • Spreads through stolons and rhizomes
  • Forms dense, carpet-like turf
  • Seed heads have 3 to 7 finger-like spikes.
  • Goes dormant and turns brown in winter

Use GrassID for quick bermudagrass identification with detailed care tips.

Tall fescue identification traits:

  • Wide, coarse blade texture
  • Dark green color year-round
  • Prominent veins on the surface of the blade
  • Bunch-type growth pattern
  • Deep root system (up to 3 feet)
  • Stays green in moderate drought

Our app offers comprehensive guides for identifying and managing tall fescue.

The most effective grass type identifier approach:

  1. Use GrassID app for instant AI-powered identification
  2. Examine blade width and texture
  3. Check growth pattern (bunch vs spreading)
  4. Observe color variations
  5. Look for seed head characteristics
  6. Note seasonal changes

Our grass type identifier utilizes advanced image recognition to achieve over 95% accuracy.

Lawn weed identification tips:

  • Take a photo of the whole plant, including leaves and flowers.
  • Note leaf shape (broad vs narrow)
  • Observe growth pattern (rosette, spreading, upright)
  • Observe where weeds most often appear.
  • Document seasonal appearances.

GrassID Premium offers detailed lawn weed identification with suggested treatments.

Yes! Here are our lawn disease identification features:

  • Identifies common diseases such as brown patch, dollar spot, and rust.
  • Offers treatment recommendations
  • Suggests preventive measures
  • Tracks disease progression over time.
  • Provides organic and chemical treatment options

Premium users receive unlimited lawn disease scans for identification.

Care Plans & Recommendations

Your personalized care plan considers:

  • Specific grass type identified
  • Your local climate and weather trends
  • Current season and growth cycle
  • Soil conditions in your region
  • Lawn health assessment using photos

Plans automatically update with weather changes and seasonal shifts.

Premium users can manage multiple areas:

  • Create individual profiles for front and back yards.
  • Monitor various grass types on your property
  • Create personalized care plans for each area
  • Set custom reminders per zone

Troubleshooting

Follow these steps in sequence:

  1. Check camera permissions in Settings.
  2. Close all other applications.
  3. Restart your device
  4. Update to the newest app version
  5. Free up storage space (minimum 100MB needed)

If problems continue, reach out to support with your device model.

Improve photo quality by:

  • Cleaning your camera lens using a soft cloth
  • Tapping the screen to set the focus point
  • Holding the phone steady or using a tripod.
  • Ensuring proper lighting
  • Adjusting the distance from the grass

Account & Billing

To cancel your subscription:

  1. Open iPhone Settings
  2. Tap your name at the top
  3. Select "Subscriptions"
  4. Choose "GrassID"
  5. Tap "Cancel Subscription"

You will retain access to premium features until your billing period ends.

Refunds are processed through Apple's App Store. You can request one within 14 days of purchase. Contact us if you need help with the process.

Premium users can export data:

  1. Go to Settings in the app
  2. Select "Export Data"
  3. Choose format (CSV or PDF)
  4. Select date range
  5. Tap "Export" to download

Still Need Help?

Our expert support team is prepared to help you with customized solutions.

In-App Support

Submit and monitor your support tickets directly through GrassID.

1-2 hour response time
Open in App

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